Shipping Policy

Shipping Area

We ship to eligible addresses within the United States that are accepted during checkout.

International shipping is not currently available. Some remote, military, P.O. Box or restricted addresses may be unavailable depending on the carrier and product.

Shipping Cost

Standard shipping is free for eligible U.S. orders.

If an optional expedited shipping service is available, its cost will be displayed during checkout.

Processing Time

Orders are normally processed within 1–3 business days, Monday through Friday, excluding U.S. federal holidays.

Processing time is separate from shipping transit time.

Estimated Transit Time

After shipment, standard delivery is estimated to take 3–5 business days.

Delivery dates are estimates and are not guaranteed. Weather, holidays, carrier disruptions, address problems and other circumstances outside our control may cause delays.

Order Tracking

When tracking information is available, it will be sent to the email address used for the order after shipment.

Tracking information may require additional time to become active on the carrier’s website.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Contact us promptly if an address correction is required. We cannot guarantee that an address can be changed after fulfillment begins.

Delivered but Missing Packages

If tracking shows that a package has been delivered but you cannot locate it, please:

1. Check the delivery area and surrounding property;

2. Ask household members or neighbors;

3. Review carrier notices;

4. Contact the shipping carrier; and

5. Contact our customer support team if additional assistance is required.

Damaged, Missing or Incorrect Products

Please report shipping damage, missing components or incorrect products promptly.

Include your order number, clear photographs and a description of the issue when contacting us.

Email: support@getnexgenware.com