Privacy policy

Privacy Policy

This Privacy Policy explains how WORTHAM NEXGENWARE SYSTEMS LLC, operating getnexgenware, collects, uses and discloses personal information when you visit getnexgenware.com, place an order, contact us or otherwise use our services.

Personal Information We Collect

Depending on how you interact with our store, we may collect:

Contact information, including your name, billing address, shipping address, email address and telephone number when provided;
Order and transaction information, including products purchased, amounts paid, order status and return history;
Payment-related information processed by Shopify Payments and participating payment networks;
Account information, preferences and customer-service communications;
Device and usage information, including IP address, browser type, device identifiers, pages viewed and website interactions; and
Information received from Shopify, payment providers, shipping carriers, analytics providers, advertising partners and fraud-prevention services.

We do not intentionally store complete payment-card numbers on our own systems.

How We Use Personal Information

We may use personal information to:

Process payments and fulfill orders;
Arrange shipping and administer returns, refunds and warranty requests;
Provide customer service;
Communicate about orders, products and policy updates;
Operate, maintain and improve our store;
Detect and prevent fraud, security incidents and unlawful activity;
Measure website performance and understand how customers use the store;
Deliver and measure advertising where permitted; and
Comply with legal obligations and enforce our agreements.

Cookies, Analytics and Advertising

Our store uses Shopify Analytics and may use Google Analytics, Google Ads and Meta Pixel.

These services may use cookies, pixels, tags and similar technologies to measure activity, remember preferences, analyze traffic and provide or measure advertising.

Certain advertising-related disclosures may be treated as a sale, sharing or targeted advertising under applicable U.S. state privacy laws, even when no money is exchanged.

How We Disclose Information

We may disclose personal information to service providers and partners that help us operate our store, including:

Shopify;
Payment processors;
Shipping carriers and fulfillment providers;
Cloud-hosting and security providers;
Customer-support services;
Analytics providers;
Advertising platforms; and
Fraud-prevention services.

We may also disclose information when required by law, to protect rights and safety, in connection with a business transaction, or when you direct or consent to the disclosure.

We do not sell personal information for money. However, certain advertising-related disclosures may be considered a sale or sharing under applicable state law.

Data Retention and Security

We retain personal information for as long as reasonably necessary for order fulfillment, customer service, recordkeeping, fraud prevention, dispute resolution and legal compliance.

We use reasonable administrative, technical and organizational safeguards. However, no method of electronic transmission or storage is completely secure.

Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

Request access to personal information;
Request correction or deletion;
Request data portability;
Obtain information about our data practices;
Opt out of certain sales, sharing, targeted advertising or profiling;
Appeal a denied privacy request; and
Exercise your rights without discriminatory treatment.

To submit a privacy request, email support@getnexgenware.com. We may need to verify your identity before completing your request.

California Privacy Notice

If the California Consumer Privacy Act applies to us and your information, California residents may have rights to know, correct or delete covered personal information and to opt out of sale or sharing.

Where legally required, we will honor recognized opt-out preference signals, including Global Privacy Control, for the browser or device sending the signal.

Children

Our store is not directed toward children. Anyone who has not reached the age of legal majority where they live should use the store or make a purchase only with the involvement and consent of a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable law.

International Processing

Service providers may process information in the United States or other jurisdictions. Their processing is governed by their own terms, privacy policies and applicable law.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, technology or legal requirements. The version posted on our website will apply from the date it is published.