FAQ
Where do you ship?
We ship to eligible addresses within the United States that are accepted during checkout. International shipping is not currently available.
Is shipping free?
Yes. We provide free standard shipping for eligible U.S. orders.
How long does delivery take?
Orders are normally processed within 1–3 business days. After shipment, standard transit is estimated to take 3–5 business days.
Business days are Monday through Friday, excluding U.S. federal holidays.
Delivery times are estimates and may be affected by weather, carrier delays, holidays, address problems or other circumstances outside our control.
How can I track my order?
When tracking information is available, we will send a shipping confirmation email containing the tracking details.
Tracking information may require additional time to become active on the carrier’s website.
Can I cancel my order?
You may request cancellation before the order enters the fulfillment process.
Once an order has been processed or shipped, it cannot be cancelled and must be handled through our return process.
What is the return period?
Eligible products may be returned within 30 calendar days after delivery.
Contact us for authorization before mailing a return. Returns sent without prior authorization may be delayed or refused.
Who pays for return shipping?
Customers are responsible for return shipping costs when the return is based on personal preference, incompatibility or another reason not caused by a product defect or our error.
For confirmed damaged, defective or incorrect products, getnexgenware will provide or reimburse reasonable return shipping costs according to our instructions.
Do you charge a restocking fee?
No. We do not charge a restocking fee for eligible returns.
How are refunds issued?
After the returned product has been received and inspected, approved refunds are issued to the original payment method within 3–7 business days.
Your bank or card issuer may require additional processing time before the refund appears on your account.
What payment methods do you accept?
We accept Visa and Mastercard through our secure Shopify checkout.
Do your products include a warranty?
Eligible getnexgenware products include a 12-month limited warranty covering confirmed defects in materials or workmanship arising during normal intended use.
The warranty does not cover ordinary wear, accidental damage, misuse, unauthorized modifications, improper installation, liquid damage or use outside the stated product limitations.
How do I check product compatibility?
Review the product page for dimensions, supported device sizes, weight limits, VESA patterns, port specifications, operating-system requirements and other compatibility information.
Contact us before ordering if you are unsure whether a product is suitable for your equipment.
How can I contact customer support?
Email: support@getnexgenware.com
Customer support hours:
Monday–Friday
9:00 a.m.–5:00 p.m. Eastern Time
We generally respond within 1–2 business days. We do not publish a customer-service telephone number.