Refund policy

Refund Policy

At getnexgenware, we want customers to feel confident when making a purchase. This Refund Policy explains the conditions and procedures for returns and refunds.

30-Day Return Period

You may request a return within 30 calendar days after your order is delivered.

Before returning a product, please contact us at support@getnexgenware.com to obtain return authorization and instructions. Returns sent without prior authorization may be delayed or refused.

Return Eligibility

To qualify for a return, the product must generally be:

Unused and in the condition in which it was received;
Complete with all accessories, manuals, cables, hardware and components;
Returned in its original packaging where reasonably possible; and
Accompanied by proof of purchase or the order number.

We may reduce or deny a refund if a product is materially damaged, incomplete, altered or used beyond what is reasonably necessary to inspect it, except when the product was defective or damaged upon delivery.

Return Shipping

For returns based on personal preference, incompatibility, incorrect size selection or another reason not caused by a product defect or our error, the customer is responsible for return shipping costs.

If a product arrives damaged, defective or incorrect, contact us with your order number, photographs and a description of the issue. If the issue is confirmed, getnexgenware will provide or reimburse reasonable return shipping costs according to our instructions.

No Restocking Fee

We do not charge a restocking fee for eligible returns.

Refunds

After receiving and inspecting the returned product, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method within 3–7 business days. Your bank or card issuer may require additional time to post the credit to your account.

Original expedited shipping charges, if any, are non-refundable unless the return results from our error or a confirmed product defect.

Exchanges

The fastest way to obtain a different product is to return the original product and place a new order after the return is approved.

If we offer a direct replacement for a defective, damaged or incorrect product, our customer support team will provide the appropriate instructions.

Order Cancellations

Orders may be cancelled before they enter the fulfillment process. Once an order has been processed or shipped, it cannot be cancelled and must be handled through the return process.